Media and Telcos
Millions of customers, continuous service, one conversation at a time
Network reliability, content operations and communication at scale, for organisations whose service reaches an entire market every day.
Timestamp works with telecom operators and media groups on both sides of the Iberian market. Network and service quality, data architectures built on anonymised telecom data, content and production operations that run without interruption, and the platforms that carry a message to millions of customers and get it right the first time.
We bring this work together into a single dedicated practice: Media and Telcos. Two industries that converged years ago around the same three assets, which are a very large customer base, a service that is consumed continuously, and the data that both of those generate.
The same three problems, in two vocabularies
A telecom operator and a broadcaster describe their business differently and face the same structural questions. How do you keep a service running when it is consumed every hour of every day and any interruption is public. How do you know what millions of customers are doing without breaching the rules that govern their data. And how do you reach them individually, at that scale, through a channel they trust.
Convergence made this literal. Operators sell content, media groups sell subscriptions, and both compete for the same attention and the same recurring payment. Timestamp works across the three layers this requires: reliability engineering for networks and broadcast operations, data architectures that turn behaviour into insight within the limits of data protection, and the messaging platform that turns insight into a conversation.
What we offer
Network and Service Quality Assurance
Specialised quality assurance for network and service management systems, combining test automation, API validation and end to end monitoring of critical flows. Fault management reliability. Performance and load testing for platforms sized for national customer bases. Continuous requirements analysis.
Customer Engagement and Programmatic Messaging
Smart Messaging, our programmatic messaging platform, communicates at scale over SMS, RCS and email, with integration for WhatsApp and Viber. Critical notifications, transactional and certified messaging, mass and targeted campaigns, digital signature and contract workflows. Security aligned with DORA, ENS High Level, ISO 27001 and ISO 22301.
Data Architectures, Anonymisation and AI
Advanced processing of data, including anonymised telecom data, built into open and sustainable architectures where the organisation retains full ownership. Generative AI combined with semantic search. Data governance and AI governance. Business intelligence for commercial, audience and network decisions.
Content, Production and Workforce Operations
Workforce platforms built for organisations operating in shifts around a production or service calendar, including time tracking for rotating shifts, absence management and payroll integration. Recruiting, onboarding, performance and compensation on SAP SuccessFactors. Reporting on SAP Analytics Cloud.
Enterprise Systems, Integration and Managed Services
Enterprise resource planning and financial management on Oracle and SAP platforms. Integration between commercial, operational and content systems. Cloud transformation and infrastructure. Managed services with defined SLAs.
Why Timestamp
Four reasons why telecom operators and media groups choose Timestamp
Trusted with telecom data by a market leader
In Spain, Timestamp is one of Orange's strategic partners for telecom data anonymisation, part of a select group of partners contractually authorised and approved from a data protection perspective to work with anonymised data and generate actionable insights. Orange Business is Spain's leading telecommunications operator. In this sector, plenty of firms can analyse data. Being cleared to touch it is the qualification that matters.
Ten phases inside a broadcaster that never went off air
With Mediaset España we have delivered ten phases of a people transformation programme, from the initial assessment through to flexible compensation, in a group that broadcasts continuously. The most demanding piece was time tracking: clocking for the entire workforce, on rotating shifts and production calendars, traceable all the way into payroll. Programmes like this are not judged on the platform chosen. They are judged on whether the operation noticed.
Communication at scale, with results that were measured
Customer deployments of our messaging platform have documented a 60 per cent rise in banking app engagement through deep links, a 35 per cent increase in passenger loyalty through real time notifications at a rail operator, a 30 per cent increase in fraud detection at a digital payments company and an 80 per cent reduction in order management errors at a consumer goods distributor. Reaching millions of people is a volume problem. Reaching them usefully is a design problem.
Reliability treated as the deliverable
A telecommunications operator reinforced the reliability of its network fault management with a specialised quality assurance strategy that we designed and ran. In telecoms and in broadcast, the system that detects the problem cannot be the system that fails, which is why assurance work in this sector is engineering rather than administration.
Who we work with
Telecom Operators
Fixed, mobile and convergent operators managing network and service platforms, customer bases at national scale, and the reporting and data protection obligations that come with both.
Broadcasters and Audiovisual Groups
Television and radio groups running continuous output, where production calendars, rotating shifts and content operations shape every system the organisation depends on.
Streaming and Digital Content Platforms
Subscription and advertising funded platforms managing catalogue, audience data, recurring billing and the communication that keeps a subscriber from leaving.
Publishing and News Media
Publishers managing subscriber relationships, editorial workflows and the shift from circulation to digital recurring revenue.
Enterprise Divisions of Operators
The business to business arms of telecom groups, which sell connectivity, data and managed services to their own corporate customers and need partners who can deliver alongside them rather than merely to them.
Telecom Data and Insight Services
Organisations building commercial insight on anonymised telecom data, where the constraint is never the analysis and always the legal basis and the architecture underneath it.
The Timestamp team for the Media and Telcos sector brings together specialists in the following areas:
- Project and product management
- Software testing, functional, automated, API and performance
- Data engineering, anonymised data processing and open data architectures
- Generative AI and semantic search
- Programmatic and omnichannel messaging, including RCS and certified messaging
- SAP SuccessFactors across Employee Central, Time Tracking, Recruiting, Onboarding and Compensation
- ERP and financial management on Oracle and SAP
- Integration and interoperability across commercial, operational and content systems
- Cloud, infrastructure and managed services
- Service and change management
Our Mission
To support telecom operators and media groups in their digital transformation, contributing to more reliable services, better use of the data their operations generate, and customer communication that earns attention rather than spending it.
With experienced teams, reference technology partners and delivery inside organisations that cannot pause their service, we help these groups modernise without interrupting what their audience and their customers depend on.
The principles that guide our work
Reliability
A network fault and a broadcast interruption are both public within minutes. Every project is
designed with operational continuity as a founding requirement, not as a secondary consideration.
Rigour
Data protection, anonymisation and regulatory compliance are built into the architecture, not added once the insight is already being used.
Integration
These organisations depend on data split between network, commercial, content and customer systems. Our approach always starts with the integration architecture, which is what guarantees consistency and visibility.
Value
Our projects stay focused on client impact, justifying the investment they represent.
Long-term partnership
Many of our clients in this sector have worked with us for years across successive phases, built on consistent service delivery and the ability to follow the evolution of each operation.
Customer References
Telecommunications Operator Ensures Reliable Network Fault Management with Specialised SQA
Discover how a leading telecommunications operator ensures reliable network fault management through a specialised SQA strategy combining automated testing, API validation and end-to-end monitoring.
Sport Lisboa e Benfica Optimises its Planning and Budgeting with Oracle PBCS
Discover how Sport Lisboa e Benfica optimised its planning and budgeting processes with Oracle PBCS, centralising financial and budgeting management to improve control, analysis and decision-making.
